Digital transformation began decades ago. Earlier technology deployment included computer-aided design, enterprise resource planning, customer relationship management, and e-commerce. Recent years’ focus has been around social media platforms, cloud computing, and artificial intelligence to name a few. With rapidly advancing technologies and evolving customer needs, businesses struggle to keep up… [More]
Do You Treat Data as a Strategic Asset?
Customer-centric KPIs
Improvement Starts with Performance Data
Are Your KPIs Keeping Pace with Change?
How Engagement Improves KPI Relevance
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