Companies spend millions each year to invest in initiatives to enhance their business. They are diligent in the preparation of a business case to justify the need. A committee reviews the business case before the requested fund is granted. Upon implementation, there is little effort spent on monitoring how the… [More]
10 Reasons Why Process Must Come First
Running a business is an intricate undertaking. Employees work on tasks that are interrelated. Today, technology is used in completing most of the work. As a result, many of us believe that work needs to be designed around the capabilities of the technology. This approach leads to sub-optimal execution and… [More]
5 Ways to Help Overwhelmed Employees
Productivity is greatly impacted when your employees are overwhelmed. There are 5 ways you could help.
5 Keys to Serve Internal Customers
Internal customers are just as important as external customers. Your service constitutes an input component to their work. There are ripple effects on the business when internal customers are not served well. Functions such as recruitment, budgeting, and procurement provide services to different areas within the company. These services are… [More]
How to Turn Good Intentions into Concrete Results
Two departments in a finance company decided to improve the workflow for onboarding a new client. The handoff between the two groups hinged on an Excel file which listed the tasks to be done and their statuses. The Excel file served as a checklist and a communication tool. After spending… [More]
10 Shifts that Change How You Run Your Business
The breathtaking changes in the marketplace have posed challenges to many companies in how they run their business. These shifts are impactful. 1. Self-help—customers are happy to be in control and take on tasks which used to be performed by employees. A business needs to gauge which tasks are useful… [More]
10 Ways to Benefit from Consistency
Consistency business practices boost customer satisfaction and productivity. Find out how you could leverage it.
15 Signs that Standardization is Needed
Flexibility has always been perceived as a positive thing for a company to manage its business. While this might be the case, it is not always the best. Consider the consequences when each team, department, or business unit has full autonomy in setting its operating rules, designing the job descriptions,… [More]
Are You a Vendor or a Partner?
Vendor is a supplier to a client. It provides input such as materials or labour to the final product or service the client produces. The power resides with the client, who makes the decisions on how much, when and how the input will be consumed. As a vendor, you likely… [More]
How to Make Sound Fact-based Decisions
Fact-based decision-making is one of the many approaches to decision-making. Having the data doesn’t help to make sound decisions unless you do 5 things.
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