Staring at a garden overtaken by weeds, my first thought was I needed an herbicide to get rid of them. Little did I know a generic herbicides is not effective for all weeds. Some weeds are more hardy and difficult to get rid of. In order to do a proper… [More]
10 Considerations for Outsourcing
In the fast changing business environment, speed has become a key competitive advantage. Many companies seek to outsource work that others can deliver in a complementary manner. It is a strategic decision. Companies can garner abundant benefits when it is done well. There are 10 things to consider for determining… [More]
3 Ways to Overcome Obstinate Resistance to Change
Uber has penetrated major cities in over 60 countries. The ride-sharing service has become the preferred choice of transportation for many customers. Despite the heated debates over safety, legality, and surge pricing, the company has been quite successful. However, there are also folks who vouch that they would never use… [More]
Working Decisively in the Gray Zone
Dealing with uncertainties could be nerve-wracking. There are 3 techniques you could use.
Building Success with a Frame of Reference
Dining in a Michelin star restaurant is a memorable experience. The chef showcases his fine culinary expertise with creative use of quality ingredients and immaculate presentation. On top of that, the attentive service and the ambiance deliver an extraordinary evening. That fabulous experience becomes a frame of reference for comparing… [More]
Workload and Productivity Assessment
A manager for a benefit administration team wants to assess the workload and productivity of her team. The team has data on the volume of transactions it processes. However, there has been no tracking of the time spent on various tasks. The manager gathers her team of six to discuss… [More]
How a Strong Leader Leads
Do you work for a strong leader? Are you a strong leader yourself? The following lists some of the key qualities of a leader and how they manifest through the respective leadership. Working for a weak leader could be frustrating because the unpredictable actions could leave you battle through a… [More]
Accountability is a Two-way Obligation
Getting work done is good. Meeting target performance is better. Taking pride in working together to fulfil mandate is excellent. Achieving the latter requires the assignor and the assignee to have a clear understanding of the goal and do their best to fulfil what each is accountable for. Accountability is… [More]
It’s All In the Details
Execution is all about details. To be successful, there are four things you need.
The Stewardship of Process Excellence
Business processes are the backbones to the engine that runs a company. Their effectiveness has a direct impact on the top-line and the bottom-line. As important as it is, not many companies have dedicated resources to ensure that processes are performing optimally. There are two key reasons why process ownership… [More]
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