A professional service company provides feedback to its employees whenever it receives comments from the customers. An employee might receive a pat on the back or could be called upon to discuss issues flagged. The approach is customer-oriented. For a business, being customer-oriented is good. For the employee, the approach… [More]
Productivity is often perceived as an issue with employee performance. We associate poor productivity with deficiencies in people that affect how much they are able to deliver within an allotted time. In fact, productivity is impacted by how a business structures and manages its operations. There are five areas where… [More]
On board the plane just about to take off for San Diego, the air stewardess briefed the passengers seated in the emergency exit row the instructions to operate the exit. At the end of the briefing, she asked for verbal affirmation from those passengers that they would be willing to… [More]
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