Operational excellence improves the bottom-line and delivers consistent service to the customers. Internal operational issues not only impact employees, they do affect the customers. The benefits of investing in operational excellence include streamlining product development, service delivery, customer acquisition and support. Undertaking an operational excellence initiative usually involves multiple departments… [More]
Why Adoption Rate is Important for Software Implementation
How to Build Operational Agility Without Chaos
With the business environment constantly evolving, it is critical for a business to be agile and adapt quickly. Agility is the ability to be flexible in responding to change. This flexibility comes with a level of autonomy so people can make decisions without delays. Operations are governed by processes and… [More]
Problems with Measuring Action
The Linkage between Measurement and Improvement
As a judge for the 2020 International Business Awards®, I was impressed by the amazing technology solutions available. Many tackle long standing business problems. Others focus on needs that few companies have taken an interest to address. To score each entry, judges were asked to evaluate each entry based on… [More]
The Shift to Collaborative Performance
Are You Making Good Use of Your SOP?
The standard operating procedure (SOP) is a document that details the steps, precautions, and rules related to a routine operation. It serves to provide all the information needed for someone to do the work. Ideally, the SOP eliminates the need to chase after individuals for answers when questions arise. During… [More]
Who Cares about the Net Promoter Score
The Skill Gaps that Need Attention Now
Digital transformation has picked up speed as businesses adopt technology to overcome challenges presented by the health guidelines as a result of the coronavirus. Process automation software, robotics, 3D printing, artificial intelligence, and video meeting platform are examples of technologies implemented. These technologies expedite work streams and support work activities… [More]
How to Measure Process, Technology and People Alignment?
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