Data offers information on patterns, anomalies, and signals on behaviours and performance. Studies have shown that companies that invest in analytics and incorporate the intelligence into their decision-making process perform better than competition in their industries. With abundant data captured on customers, operations, and diverse aspects of a business, it… [More]
Operational Learnings from a Memorable Year
When the pandemic hit North America in early 2020, no one could anticipate the extent of its impacts. Within a couple of months, the significant disruptions led to a myriad of changes businesses adopted to keep their operations going. With 2020 ending in a couple of weeks, there are learnings… [More]
Are You Putting the BI Cart Before the Horse?
Pause and Strategize
As we approach the end of a tumultuous year, your business likely has made numerous changes to comply with health guidelines, adapt to new ways your customers want to do business, or modify your portfolio of product and service offerings. For some businesses, impacts from the pandemic might work to… [More]
Are functional KPIs siloed KPIs?
How Lack of Buy-in Impacts Your Measurement Efforts
Driving Operational Excellence with Low-code Applications
Operational excellence improves the bottom-line and delivers consistent service to the customers. Internal operational issues not only impact employees, they do affect the customers. The benefits of investing in operational excellence include streamlining product development, service delivery, customer acquisition and support. Undertaking an operational excellence initiative usually involves multiple departments… [More]
Why Adoption Rate is Important for Software Implementation
How to Build Operational Agility Without Chaos
With the business environment constantly evolving, it is critical for a business to be agile and adapt quickly. Agility is the ability to be flexible in responding to change. This flexibility comes with a level of autonomy so people can make decisions without delays. Operations are governed by processes and… [More]
Problems with Measuring Action
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