Data contextualization is a term used to describe putting data in a context that is meaningful for the user. When the presented data is meaningful, users can draw insight quickly for decision-making. The massive volume of data captured in business systems offers a vault of business intelligence. However, more data… [More]
Improvement Starts with Performance Data
Stakeholder Input and Digital Transformation Success
With global spend on digital transformation predicted to reach $2.8 trillion by 2025, many businesses have allocated significant budget to technology investments for the coming years. Expectations are high. Digital transformation is more than a technology initiative. To achieve the anticipated return on investment, you need to identify clearly the… [More]
Operations Trends for 2023
Three weeks into 2023 and businesses are busy rolling out their strategies for the new year. Here is a list of 10 trends I have on business operations. Customer expectations will accelerate investment in customer-experience-friendly technologies that address speed, quality of service, and personalization. Businesses will need to re-evaluate their… [More]
Causality Test for Your Initiatives
The Hiccups in Digital Transformation
Digital transformation aims to bring automation, eliminate onerous, manual tasks and streamline processes to deliver the desired results in an expedient manner. Studies show that on average 87.5% of digital transformations fail to meet expectations. Three main reasons for the high failure rate are lack of appreciation of the scope… [More]
Are Your KPIs Keeping Pace with Change?
The Value of Technology-enabled Transparency
Digital transformation has enabled companies develop new competitive advantages by making use of the vast volume of data captured through software applications. These competitive advantages include unique offerings, enhanced customer service, and productivity improvement. With clear objectives, successful companies capture the right data, then turn the data into useful decision-making… [More]
Using KPIs to Gauge Investment Decisions
The Soft Side of Operational Excellence
Operational excellence builds a strong foundation for profitable growth. Much energy is devoted to improve efficiency and productivity, modify processes and rules so employees could do their work faster, better and at a lower cost. That’s only half of the solution. The other half is building an environment that fosters… [More]
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