Uber has penetrated major cities in over 60 countries. The ride-sharing service has become the preferred choice of transportation for many customers. Despite the heated debates over safety, legality, and surge pricing, the company has been quite successful. However, there are also folks who vouch that they would never use… [More]
Working Decisively in the Gray Zone
Dealing with uncertainties could be nerve-wracking. There are 3 techniques you could use.
Building Success with a Frame of Reference
Dining in a Michelin star restaurant is a memorable experience. The chef showcases his fine culinary expertise with creative use of quality ingredients and immaculate presentation. On top of that, the attentive service and the ambiance deliver an extraordinary evening. That fabulous experience becomes a frame of reference for comparing… [More]
Workload and Productivity Assessment
A manager for a benefit administration team wants to assess the workload and productivity of her team. The team has data on the volume of transactions it processes. However, there has been no tracking of the time spent on various tasks. The manager gathers her team of six to discuss… [More]
How a Strong Leader Leads
Do you work for a strong leader? Are you a strong leader yourself? The following lists some of the key qualities of a leader and how they manifest through the respective leadership. Working for a weak leader could be frustrating because the unpredictable actions could leave you battle through a… [More]
Accountability is a Two-way Obligation
Getting work done is good. Meeting target performance is better. Taking pride in working together to fulfil mandate is excellent. Achieving the latter requires the assignor and the assignee to have a clear understanding of the goal and do their best to fulfil what each is accountable for. Accountability is… [More]
It’s All In the Details
Execution is all about details. To be successful, there are four things you need.
The Stewardship of Process Excellence
Business processes are the backbones to the engine that runs a company. Their effectiveness has a direct impact on the top-line and the bottom-line. As important as it is, not many companies have dedicated resources to ensure that processes are performing optimally. There are two key reasons why process ownership… [More]
Communicating Complex Instructions
There are many ways to provide instructions. Written, verbal, and live demonstrations are some of the main approaches. For complex instructions, the learning curve could be high. You want to present the details in the simplest form so that the users won’t get confused. Instead of relying on a text-heavy… [More]
The Right Perspective
A black stain on a patterned shirt might not be noticeable. The same stain on a white shirt would be an eyesore. Your focal point changes when you look at things in different contexts and perspectives. For the same token, a proper resolution of a business issue requires a clear… [More]
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