Customer-friendly service has always been a priority for a business. Keep the customers happy and you earn repeat business and loyalty. Customer friendliness used to revolve around service, which includes speedy response, quick problem resolution, courteous and respectful interactions. These factors are still relevant and important today. However, there are… [More]
Turning Actions into Results – Part 3
Leverage helps to expedite results and optimize ROI.
Turning Actions into Results – Part 2
Results can be expedited through simplicity.
Turning Actions into Results – Part 1
Actions might not deliver results if there is a lack of focus. Listen to find out why.
Looking Forward
As the year comes to a close, many of us take the time to reflect on the accomplishments for the past year. There would be moments of joy, great pride, and embarrassment. The exercise could be revealing. You learn what has gone well and identify the big, unexpected ‘aha’ ideas…. [More]
What to Do with the Good Old Data
Implementing a new application is a big task. It often involves modifying the current operating model and migrating the data from the current tools. For companies that have been around for years, one can imagine the amount of effort required. Data migration is a task that consumes arduous effort. In… [More]
Wowing Your Customers
Travelling around Christmas time could be stressful. You want to get to your destination on time, luggage not lost, or a pleasant flight. Many travellers make a point of getting to the airport early, allowing extra time for going through long line-ups. That could mean lots of time hanging around… [More]
A Great Start to a Friendship
The PMO Symposium kicked off with a welcome reception for over 600 project management professionals on the private beach located at Hotel Del Coronado in San Diego. There were great food, drinks, and music. With the silky sand under my feet, I was totally relaxed and engaged in interesting conversations… [More]
Challenges with Benchmarking Results
Connie shares key considerations for benchmarking business results.
“Thanks for calling. Please hold.”
Booking flights online is easy but making changes could be challenging especially when the itinerary covers several cities. I needed to make some last minute changes to a trip. I thought if I called the airline directly, its agent could find what I needed much quicker. To my surprise, when… [More]
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To maximize business results, call Connie at 604-790-1220 or email us today!