Successful change implementation enables a business move quickly toward the desired future state. For most projects, change management kicks into action close to the rollout date. Common approaches include training and coaching. As change varies in scope and impact, rapid adoption of new tools, processes and job roles hinges on… [More]
Strategic Considerations for AI Tools Selection
With thousands of AI tools available in the marketplace, it is challenging to determine whether it is best to go with multiple specialized tools or an integrated solution. Either approach has merits. Here are several pros and cons for your consideration. Multiple AI Tools Approach Pros Best-of-breed functionality – select… [More]
How to Prepare Your Workforce for Digital Transformation
The success of digital transformation depends heavily on your employees’ readiness to adapt. As leaders in your organization, your approach to the human element will determine whether your digital initiatives would succeed or fail. There are five ways to prepare your workforce for digital transformation. Communicate a clear vision Employees… [More]
5 Skill Shifts Essential for Digital Transformation
Rapid modernization of operations has introduced numerous changes to how people work. Technology not only helps to facilitate efficiency improvement, it also advances employee productivity. The level of improvement hinges on the capabilities of the managers and employees to adapt. There are five skill shifts that are important to note…. [More]
How to Prepare Data for AI Deployment
As artificial intelligence (AI) technology advances at a rattling pace, business leaders are anxious to identify practical use cases where they could enhance customer experience, improve efficiency and decision making. At the core of successful AI deployment is data readiness. There are four critical areas to focus on. Data quality… [More]
Is It Time to Modernize Your Operations?
As the year comes to a close, it is time to reflect and plan for the New Year. Does your business need to replace disparate archaic technologies that slow down day-to-day work, creating backlogs and frustrations? I would like to share a few thoughts on modernizing your operations. Artificial intelligence… [More]
5 Tips on Software Evaluation
Software evaluation has become more challenging as the number of software applications balloons over the years. Some applications are industry specific. Others offer capabilities that could meet business needs though they might not function as eloquently. High-level cookie cutter demos are packed with jargons, bells and whistles. It is difficult… [More]
How Well Does Organizational Restructuring Boost Performance?
An organizational restructuring is an option many companies initiate when faced with lack-lustre performance. The thinking is that by reorganizing the reporting structure, it would bring renewed energy, eliminate redundancies, and better align work teams. The initiative draws attention throughout the organization but often brings marginal performance improvement. There are… [More]
The Inadvertent Consequences of Automation Technology
Investment in automation technology has been increasing rapidly. Businesses have achieved different levels of success in customer responsiveness and productivity improvement. In many cases, the focus is on cost reduction. As a result, inadvertent consequences impact customer satisfaction, churn, as well as the company brand. Sound automation technology investments require… [More]
Do Your Teams Understand the Ripple Effects of Their Work?
An efficient operation requires seamless orchestration of activities across the business. The seamless orchestration of activities is a challenge for many businesses due to the organization structure and culture. As a result, unintentional negative ripple effects perpetuate across work teams. There are three ways to help employees become more cognizant… [More]
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