Competing in the digital age requires leaders to hone their skills in digital literacy and adapt their approaches. As fast paced technology advancements escalate changes in expectations from customers, suppliers, and employees, it becomes critical to attune business management to changing trends. There are five areas that leaders need to… [More]
Digital Transformation is About Business Improvement
Digital transformation is more than technology adoption. The intent is to adopt technology as a means to improve the business. Business improvement is the ultimate outcome for digital transformation. When businesses place improvement front and center, they have more clarity on the type(s) of technology that meet their needs and… [More]
Stakeholder Input and Digital Transformation Success
With global spend on digital transformation predicted to reach $2.8 trillion by 2025, many businesses have allocated significant budget to technology investments for the coming years. Expectations are high. Digital transformation is more than a technology initiative. To achieve the anticipated return on investment, you need to identify clearly the… [More]
The Hiccups in Digital Transformation
Digital transformation aims to bring automation, eliminate onerous, manual tasks and streamline processes to deliver the desired results in an expedient manner. Studies show that on average 87.5% of digital transformations fail to meet expectations. Three main reasons for the high failure rate are lack of appreciation of the scope… [More]
The Value of Technology-enabled Transparency
Digital transformation has enabled companies develop new competitive advantages by making use of the vast volume of data captured through software applications. These competitive advantages include unique offerings, enhanced customer service, and productivity improvement. With clear objectives, successful companies capture the right data, then turn the data into useful decision-making… [More]
Delivering Overlooked Value to Get Ahead of Competition
Customers are informed and savvy buyers. Their evolving expectations are intertwined with their personal and professional experiences. For businesses to keep up with customers’ evolving expectations, it is a marathon of delivering value. Delivering consistent value is a minimum requirement. To be able to identify and deliver overlooked value competitors… [More]
Results Measurement for Digital Transformation Initiatives
Companies are investing millions in digital transformation. A successful digital transformation delivers the intended business objectives. These business objectives include new business models, better customer service, process optimization, productivity and efficiency improvement. You would want to monitor whether the business objectives are realized. You also want to understand how the… [More]
Learnings on Operations Modernization
Supply chain operations cover a broad scope of tasks that range from sourcing to delivery of products. Mechanization of the operations would improve productivity significantly. To be successful with modernization, user buy-in and adoption are critical. A utility undertook a supply chain operations modernization initiative. It took over a year… [More]
The People Side of Digital Transformation
Technology plays a big role in a digital transformation initiative. The people side of digital transformation has, on the other hand, more influence on how successful the initiative would be. Three groups of people have vested interest in digital transformation. They are customers, employees, and investors. Customers The best starting… [More]
Standardization: A Key Success Factor for Digital Transformation
Digital transformation deploys technology to perform tasks with the goals to transform operations and better serve customers. It is a significant undertaking. It requires capital as well as extensive effort to prioritize, streamline, and automate tasks and processes. A key success factor for automation is standardization because: Variation adds complexity… [More]
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