Trust is confidence one has in another person’s integrity and strength. With trust, an individual is willing to take risk. Without trust, one would act in his own interest with little desire to expose himself to any potential harm. A workplace with trust fosters high performance across the organization. Hence,… [More]
The Soft Side of Operational Excellence
Operational excellence builds a strong foundation for profitable growth. Much energy is devoted to improve efficiency and productivity, modify processes and rules so employees could do their work faster, better and at a lower cost. That’s only half of the solution. The other half is building an environment that fosters… [More]
How Conscious Ownership Impacts Performance
Managers are achievers in their own right. They move up the ranks by applying their skills and talents to opportunities that opened up along the way. Many excel because of their technical expertise. With people reporting to them, the technical skills they rely on in the past become less essential…. [More]
Strategy Renewal for Your Business
Strategy setting is critical to a business’ roadmap to success. The last three months have exposed every business to uncertainties of shifting customer demands and behaviors as a result of the pandemic. Some of these changes would be permanent while others might subject to further adjustments. Since no one can… [More]
How to Elevate Your Leadership with Emotional Intelligence
The wave of ongoing changes associated with the pandemic health and safety measures present a test to leaders. From executives to team leaders, their decisions and actions speak volume to their abilities in gaining confidence and carrying their teams through the crisis. To be successful, emotional intelligence is particularly important… [More]
Adapting to Fast Changing Business Landscape
The coronavirus pandemic has put many business’s operations to the test. The evolving situation poses unexpected demands on areas that require rapid adaptation. This includes customer service, production, service delivery, backend support systems, and many more. The operational impacts are far reaching with physical distancing adding another layer of challenge… [More]
Does Your Business Have the Flexibility to Cope During Uncertain Times?
The evolving situation with the outbreak of COVID-19 could be impacting your business in a great way. Observing the guidelines from health authorities on preventative measures is everyone’s responsibility to minimize the spread. From sourcing to delivery of goods and services, you could face hurdles. How prepared is your business… [More]
Would You Let Poor Processes Put the Business in Peril?
The need for sound processes increases with the size of a business. Businesses with consistent and congruent processes are able to provide excellent customer service, deliver high quality products and services, and they have a strong foundation for profitable growth. From a startup to a multi-national enterprise, effective processes play… [More]
How Trust Strengthens Performance Culture
The vice president of a professional service company has been inundated with complaints from his project managers about getting engineers to work on projects. The complaint is that the engineering department has been tardy in assigning resources, causing delays in kicking off projects in a timely manner. Often, the assigned… [More]
How to Overcome Top 5 Operational Excellence Challenges
Customer expectations and competition continue to exert pressures on businesses to strive for operational excellence. Despite a familiar topic for executives and senior leaders, there is still ample room to grow and excel in creating exceptional customer value through operational excellence. A recent survey conducted by Proqis on the Global… [More]
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