The Pantheon in Rome is an ancient structure that displays architectural and engineering excellence. The circular dome consumed over 4,500 metric tons of concrete. The base of the dome is over 20 feet deep, tapering to just under 4 feet to the top around the centre oculus. It is the… [More]
Articles
Digitization is More Than a Technology Play
The self-service kiosk is finally in place at the MacDonald’s in my neighbourhood. I clicked through the screens to order a coffee and a croissant. The kiosk was easy to use. On that day, there was a line of customers waiting to use the kiosks even though the cashiers were… [More]
3 Key Elements of a Digital Mindset
Automation has boosted productivity and saved companies millions. Digitization goes beyond mechanizing work. It encompasses a revolutionary approach to tackle all aspects of a business. Let’s look at the monthly invoice issued by a utility company. There are three areas where the company has successfully deployed digitization. They include: The… [More]
The Resolute to Succeed
Hitting a hole in one was such an ego booster to a beginner golfer. I was thrilled when that happened half way through a 9-hole golf course. That summer, I thought I would only get better at this challenging sport. That was ten years ago. For the past few years,… [More]
The Stewardship of Process Excellence
Business processes are the backbones to the engine that runs a company. Their effectiveness has a direct impact on the top-line and the bottom-line. As important as it is, not many companies have dedicated resources to ensure that processes are performing optimally. There are two key reasons why process ownership… [More]
A Framework for ROI Validation
Companies spend millions each year to invest in initiatives to enhance their business. They are diligent in the preparation of a business case to justify the need. A committee reviews the business case before the requested fund is granted. Upon implementation, there is little effort spent on monitoring how the… [More]
The 5 Myths of Operational Efficiency
An efficient operation is a competitive advantage. While it is an common goal, companies might not benefit from it when the focus doesn’t align with the intent leading to compromised results. There are 5 myths about operational efficiency. 1. Low cost is good for the bottom-line Keeping cost down is… [More]
The ABCs of Operational Excellence
Running a business effectively has many advantages. You serve the customers well, keep a healthy bottom-line, and foster positive morale in the organization. Companies that are successful in weathering the ups and downs in the competitive marketplace practise the ABCs of operational excellence, which are alignment, balance and collaboration. Alignment… [More]
Is Technology a Silver Bullet?
Deficient technology has been blamed time and again that it is a main culprit for poor performance. Many companies rush to invest in popular solutions hoping for a silver bullet to their problem. A financial service company invested in a customer relationship management (CRM) application. Its goals included capturing all… [More]
Is Your Business Ready to be ‘Always On?’
The rapid adoption of mobile technology has triggered a customer driven transformation. As customers expect timely responses, businesses need to examine and revamp their operating model. For many businesses, this means lights need to be ‘always on’ in order to support the on-demand needs of their external customers as well… [More]
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