Connie explains the pressure to do more with less and offers two suggestions on how companies can be more effective with their resources.
3 Things My Best Clients Do Differently To Achieve Success
They don’t have a complacent mindset. They consistently look for ways to improve and they don’t cocoon themselves by past successes. For example, a successful client of mine in the auto service business recognized that they needed to innovate. Right at this very moment they are just putting the final… [More]
Profile of My Best Clients
Connie shares four traits that she finds in her most successful clients.
Help Them Help You
Rightsizing has been marching through companies. The number of employees decreases while the workload increases. For those who retain their job, the transition period could be filled with anxiety, frustration, and confusion. The reasons for the overwhelmed feelings are: Uncertainties on what might transpire—little warning on impending changes Lost expertise—leaving… [More]
Innovate with Technology
This Christmas, I chose to avoid the malls as much as I could. I shopped online. I love the convenience. E-commerce has come a long way over the past 10 years. The vast variety of products one can acquire online is mind-boggling. Many companies have waived the shipping fee. Apart… [More]
Why Do We Need A Feedback System?
Do you have a feedback system for your business? Learn how performance measurement can help run your business more effectively.
What’s Old is New Again
Leggings have made a “comeback” into high fashion. The modern skin-tight trousers are worn as exercise wear, casual, as well as evening wear. Meggings (men’s legging) and jeggings (jean leggings) have become hot trends in the last couple of years. Interestingly, leggings have been worn by men and women since… [More]
The Reckless Drivers
After delivering a workshop in Calgary, I was ready to head back to Vancouver for the Remembrance Day weekend. It had been snowing all day and the roads were completely covered. The taxi ride to the airport was awfully slow during the evening rush hour. There were numerous accidents along… [More]
Customer Service is King
On board the Sapphire Princess cruise ship, I was one of the 2,500 passengers served by over 1,000 staff members. That is one staff for every two and a half passengers. One might think that service ought to be great. It is a reasonable expectation until I learned about the… [More]
How Not to Be Paralyzed by Information
With an analytical mind, I love having information. I can quickly build a solid case for a decision by distilling critical information from the amassed data. Useful information is great but we could be paralyzed by too much information. The flip side is we end up spending too much time… [More]
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