Process drives how work is done. There are six elements you need to examine to improve process
Strategy For The Unknowns
The elections in France and Greece have stirred unsettling reactions and debates across Europe and internationally. It wasn’t long ago that the German Chancellor and the outgoing French President, worked with determination and commitment, reached a fiscal pact for Europe’s debt crisis. Would the austerity measures be modified? No one… [More]
Ten Questions on Metrics Effectiveness
Successful businesses must deploy resources to build the capabilities most needed to serve the customers well. The best practical way is to measure results that the business aims to achieve. This involves clearly defining the outcomes implied in the business strategy. Therefore, performance metrics must measure the right things. Answer… [More]
What Is The Logic?
My friend and I met for brunch at a restaurant in downtown Vancouver. We ordered our lattes as soon as we sat down. I ordered a regular size and my friend chose a large one. The coffees came with impressive latte art on top. As we took our first sip,… [More]
The Mojo Of Successful Strategy Execution
Eat the dots and watch out for the pesky ghosts! The Pacman game was one of my favourite pastimes in my university years. You score points by navigating through the maze to gobble up dots and bonus fruits, and timing the use of the power pills to swallow the ghosts…. [More]
The Purpose of Performance Measurement
It is essential for organizations to track performance. However, you want to measure meaningful results. Connie shares a few tips on performance management.
Big Gains From Small Effort
With over 3,500 passengers on board, I was impressed with how well the Royal Caribbean crew managed the demands for service throughout our 7-day cruise in the Bahamas. The cabin attendants, chefs, waiters, and staff seemed to work around the clock. On days that we were at sea, the public… [More]
iPad Rocks!
I continue to be amazed by the creative use of the iPad across industries, from helping young children learn in school to accessing health records. Since its launch in 2010, over 30 million units have been sold. Today, a mind boggling 140,000 apps have been developed for the iPad. One… [More]
Workload Assessment Simplified
To assess the workload of your team, there is no need for tracking all the work performed to the minute. The good news is that you can develop a high level view quickly. Follow these steps: Meet with each employee to identify the main duties and their associated volume. Track… [More]
Twelve Key Considerations For A Successful Technology Initiative
Technology adoption is a significant investment for a business. A sound choice and a successful implementation improve productivity and efficiency, enhance customer service and accelerate results. The following is a list of key considerations. A technology roadmap. Adoption of technologies needs to be well planned and viewed as part of… [More]