This Christmas, I chose to avoid the malls as much as I could. I shopped online. I love the convenience. E-commerce has come a long way over the past 10 years. The vast variety of products one can acquire online is mind-boggling. Many companies have waived the shipping fee. Apart… [More]
Why Do We Need A Feedback System?
Do you have a feedback system for your business? Learn how performance measurement can help run your business more effectively.
What’s Old is New Again
Leggings have made a “comeback” into high fashion. The modern skin-tight trousers are worn as exercise wear, casual, as well as evening wear. Meggings (men’s legging) and jeggings (jean leggings) have become hot trends in the last couple of years. Interestingly, leggings have been worn by men and women since… [More]
The Reckless Drivers
After delivering a workshop in Calgary, I was ready to head back to Vancouver for the Remembrance Day weekend. It had been snowing all day and the roads were completely covered. The taxi ride to the airport was awfully slow during the evening rush hour. There were numerous accidents along… [More]
Customer Service is King
On board the Sapphire Princess cruise ship, I was one of the 2,500 passengers served by over 1,000 staff members. That is one staff for every two and a half passengers. One might think that service ought to be great. It is a reasonable expectation until I learned about the… [More]
How Not to Be Paralyzed by Information
With an analytical mind, I love having information. I can quickly build a solid case for a decision by distilling critical information from the amassed data. Useful information is great but we could be paralyzed by too much information. The flip side is we end up spending too much time… [More]
What Do Lean, Six Sigma, and Process Re-engineering Have in Common?
Painting a street scene might sound like a simple project. To an artist, there are so many options to consider. Depending on the choice of medium (type of paint), the surface, and the shades of color to be used, the look and feel of the painting could be very different…. [More]
What I Learned From Jack Canfield
It is not a small feat to sell over 500 million copies of the Chicken Soup for the Soul. I met Jack Canfield, co-author of the Chicken Soup for the Soul, at a conference in Philadelphia and it was an awesome experience! He shared his success story with the Chicken… [More]
Work Observation
Observation is one of the best ways to see what’s working and what’s not working. Learn how to use observation to uncover operational challenges.
A Burning Platform
I have been conducting interviews with senior business leaders on transformation. One of the key challenges we discussed was a burning platform for change. For businesses which have been successful, complacency hinders the drive for a leap to the next level of success. Changing the mindset is difficult because things… [More]
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