My friend and I met for brunch at a restaurant in downtown Vancouver. We ordered our lattes as soon as we sat down. I ordered a regular size and my friend chose a large one. The coffees came with impressive latte art on top. As we took our first sip,… [More]
The Mojo Of Successful Strategy Execution
Eat the dots and watch out for the pesky ghosts! The Pacman game was one of my favourite pastimes in my university years. You score points by navigating through the maze to gobble up dots and bonus fruits, and timing the use of the power pills to swallow the ghosts…. [More]
The Purpose of Performance Measurement
It is essential for organizations to track performance. However, you want to measure meaningful results. Connie shares a few tips on performance management.
Big Gains From Small Effort
With over 3,500 passengers on board, I was impressed with how well the Royal Caribbean crew managed the demands for service throughout our 7-day cruise in the Bahamas. The cabin attendants, chefs, waiters, and staff seemed to work around the clock. On days that we were at sea, the public… [More]
iPad Rocks!
I continue to be amazed by the creative use of the iPad across industries, from helping young children learn in school to accessing health records. Since its launch in 2010, over 30 million units have been sold. Today, a mind boggling 140,000 apps have been developed for the iPad. One… [More]
Workload Assessment Simplified
To assess the workload of your team, there is no need for tracking all the work performed to the minute. The good news is that you can develop a high level view quickly. Follow these steps: Meet with each employee to identify the main duties and their associated volume. Track… [More]
Twelve Key Considerations For A Successful Technology Initiative
Technology adoption is a significant investment for a business. A sound choice and a successful implementation improve productivity and efficiency, enhance customer service and accelerate results. The following is a list of key considerations. A technology roadmap. Adoption of technologies needs to be well planned and viewed as part of… [More]
Adding Staff is Not The Solution
Shouldn’t improving efficiency be the first thought that comes to mind when faced with increased workload? Unfortunately, adding staff is the fire-fighting approach many adopt. Companies hire more people as the work volume increases and are quick to cut staff when business is down. This seesaw approach does not serve… [More]
Take Those Blinders Off, Fast
Blinders are placed on a racehorse to keep it focused on what is in front and not get distracted by the crowds during the race. In business, while it is good to be focused, it is perilous for a company to rest on its laurels and under-estimate the impact effected… [More]
Is the Sweet Spot Attainable?
A college implemented an event registration application to handle its student registrations and related administrative activities. Apart from extensive customization, numerous Access databases and tools were bandaged together in order to fulfill all its needs. As a result, convoluted work processes duplicated work, reduced productivity, and increased cost. Technology should… [More]