Connie shares tips on how companies can increase their competitive advantage. 1. Build on the value proposition of your business 2. Know your competition and differentiate your offerings 3. Anticipate customer needs 4. Innovate 5. Optimize the cost structure 6. Drive operational efficiency 7. Build expertise in your employees
Why Compensation on Performance is a Problem
Connie shares some problems that can arise from compensating strictly on performance. 1. Employees only focus on areas they are good at, and ignore those that need improvement 2. Employees are unwilling to accept measurement on work which they don’t have control 3. Employees will see this as a way… [More]
Why is Mission & Strategy Critical to Sustain Business Growth?
Connie explains why organizations must have a clearly mapped out mission and strategy. 1. Defined goals 2. Clear direction 3. Criteria for setting priorities 4. Filters for decision making 5. Guidance on day-to-day operations
How Do You Grow, Nurture and Protect Knowledge
Connie shares 5 ways that organizations can protect their knowledge. 1. Document processes and know-how 2. Pay attention to cross-training employees 3. Find ways to use the knowledge so it is not forgotten 4. Provide continual development 5. Retain talent
Clarity on Strategic Direction
I wear glasses and when I walk into a warm place on a cold winter day my glasses fog up. My immediate reaction is to take my glasses off and wipe them clear. In business you need clear strategic direction to succeed. There are three questions you must ask to… [More]
Biggest Mistakes Organizations Make
Connie shines a light on some of the biggest mistakes she sees organizations make. 1. Not explaining what the company’s strategic direction is 2. Not paying attention to execution 3. Using performance measurement to penalize workers
Sustaining Operational Framework for Growth
Connie shares 4 elements for sustainable operational growth. 1. Structure 2. Scalability 3. People mobilization 4. Adaptability
How to Integrate Process, Technology, and People
Connie shares 3 ways to best integrate process, technology, and people. 1. Start with process and define what work needs to be done, who will do it, how they will do it, when and where it will get done. 2. Explore how to leverage technology. 3. Utilize the skills of your people to accomplish… [More]
Ten Questions on Metrics Effectiveness
Successful businesses must deploy resources to build the capabilities most needed to serve the customers well. The best practical way is to measure results that the business aims to achieve. This involves clearly defining the outcomes implied in the business strategy. Therefore, performance metrics must measure the right things. Answer… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!