Clarity on what needs to be done:
- Is there a clear understanding of what work is to be performed?
- Does the work involve convoluted processes?
- Are there any conspicuous rules that complicate the work?
Clarity on responsibilities:
- Do the employees have a clear idea on what their responsibilities are?
- How well does each person relate his role to the overall scheme of things?
- Is there a mutual respect and support of colleagues’ work?
Effective two-way communication:
- Does the right information get delivered to the appropriate individuals in a timely manner?
- How well do individuals and departments share information?
- Is information complete, clear, and relevant to the receiver?
Competency of employees:
- Do the employees have the right skills and expertise to do the work?
- Is there adequate support when required?
- How frequent do employees participate in pertinent developmental opportunities?
Supportive tools and applicable techniques:
- Are tools and techniques archaic and problematic?
- How well do they simplify and expedite the work involved?
- Do they enhance the quality of results?
Consistency and coherence:
- Are the processes repeatable to deliver consistent results?
- Do departments and business units work succinctly with minimal duplication?
- Is there solid integration of processes and technology to optimize the use of resources?
Optimal use of resources:
- Are the best people assigned to do the work?
- Is there adequate number of people assigned to complete the work on time?
- Can work be done within the allocated budget?
© Connie Siu 2013. All rights reserved.
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