Continuous improvement is about making ongoing effort to improve products, services, and processes in your business. It is a powerful force when you have every employee think about problem solving. Instead of whining and complaining, employees analyze the situation and explore ideas to tackle an issue. There are several key… [More]
Use of Output Measurement
Are You Running Your Meetings Like Workshops?
A good meeting facilitator manages a meeting effectively so that the agenda would be covered as planned and the purpose of the meeting is met. When the facilitator runs a meeting like a workshop, she is bound to run out of time and fail to achieve the desired outcome. There… [More]
Leadership Alignment for KPI Approach
The Advantages of Data-informed Decisions
Data offers information on patterns, anomalies, and signals on behaviours and performance. Studies have shown that companies that invest in analytics and incorporate the intelligence into their decision-making process perform better than competition in their industries. With abundant data captured on customers, operations, and diverse aspects of a business, it… [More]
Operational Learnings from a Memorable Year
When the pandemic hit North America in early 2020, no one could anticipate the extent of its impacts. Within a couple of months, the significant disruptions led to a myriad of changes businesses adopted to keep their operations going. With 2020 ending in a couple of weeks, there are learnings… [More]
Are You Putting the BI Cart Before the Horse?
Pause and Strategize
As we approach the end of a tumultuous year, your business likely has made numerous changes to comply with health guidelines, adapt to new ways your customers want to do business, or modify your portfolio of product and service offerings. For some businesses, impacts from the pandemic might work to… [More]
Are functional KPIs siloed KPIs?
How Lack of Buy-in Impacts Your Measurement Efforts
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