Strategic measurements are metrics used to monitor how well a business delivers on its strategic imperatives. These strategic imperatives generally cover five areas. They are customer, financial, operations, people, and partner. In monitoring performance in these five areas, it is a question about what information the business needs to convey… [More]
Data is abundant but having them in a way that is readily consumable could be challenging. Distilling useful business insight from data often requires some work. When businesses implement applications to digitize their operations, a lot of focus is placed on processing transactions. This encompasses tasks such as order entry,… [More]
The massive body of data organizations possess is valuable information on their customers, suppliers, operations, and diverse aspects of their businesses. For decision making, the desire to attain the perfect data leads to stalled effort and missed opportunities. Time is spent on gathering as much data as possible, fixing incomplete… [More]
The “go-to” experts in an organization are individuals who possess expertise that others seek to get things done. The expertise could be knowledge about a process, familiarity with a client group, or astute problem solving. The interesting thing about these “go-to” people is their position. They might not be a… [More]
Operations data offers insight on how well processes and work activities deliver the intended outcomes. Often, service companies pay less attention to monitoring the day-to-day activities. The lack of monitoring leaves managers scrambling for adhoc measurements when problems arise. These adhoc measurements likely rely on manual approaches that are onerous…. [More]
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