Pokémon just celebrated its 25th anniversary in the role-playing game business in February. It continues to draw a loyal following and a massive community around the world. Since the release of the first video game in 1996, the franchise bolds successes beyond the games arena. It has a hit television… [More]
Interdepartmental collaboration elevates performance and morale. The lack of it leads to disconnects that damper customer service and operational efficiency. Recent conversations with clients about operational challenges highlighted three culprits that require attention. Information gap Handoffs of work from one department to the next call for appropriate information to be… [More]
Continuous improvement is about making ongoing effort to improve products, services, and processes in your business. It is a powerful force when you have every employee think about problem solving. Instead of whining and complaining, employees analyze the situation and explore ideas to tackle an issue. There are several key… [More]
A good meeting facilitator manages a meeting effectively so that the agenda would be covered as planned and the purpose of the meeting is met. When the facilitator runs a meeting like a workshop, she is bound to run out of time and fail to achieve the desired outcome. There… [More]
Data offers information on patterns, anomalies, and signals on behaviours and performance. Studies have shown that companies that invest in analytics and incorporate the intelligence into their decision-making process perform better than competition in their industries. With abundant data captured on customers, operations, and diverse aspects of a business, it… [More]
When the pandemic hit North America in early 2020, no one could anticipate the extent of its impacts. Within a couple of months, the significant disruptions led to a myriad of changes businesses adopted to keep their operations going. With 2020 ending in a couple of weeks, there are learnings… [More]
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