3 Elements of Customer Obsession
Businesses exist to serve the customers. This principle forms a key driving force for strategy development. When a business obsesses over customers, it has a laser focus on doing what is best for customers. This laser focus facilitates prioritization of product development, investments, and operational decisions. There are 3 key… [More]
How to Enhance Collaboration with Results Measurement
Who Do You Need on Your Digital Business Transformation Team?
The pandemic has sped up digital transformation in diverse industries. Transformation initiatives are major undertakings that have widespread implications throughout the business. It is more than selecting a technology to automate processes and tasks. Therefore, it is crucial to have the right people on the transformation team. Here are several… [More]
Turning a Checklist into an Improvement Opportunity
To capture directions on completing a job, a checklist is often used to list all the activities involved. This checklist provides a reference for team members to avoid missing tasks. Interestingly, the timing for creating a checklist usually comes about when a job gets complex. Many people might be involved…. [More]
Leading Indicators for Materials Management
How to Prioritize What to Preserve, Strengthen, and Transform for Your Business
The strategic roadmap for a business evolves to align with customer needs and technology advancement. There are many variables to consider. It is a complex, yet manageable process to sieve through options. A central idea to incorporate in the strategy development process is to evaluate and prioritize what you… [More]
Understand the Costs of Your Services
Cost of service provisioning impacts the bottom-line. The types of service a business offers as a revenue stream or as customer support bear a cost that needs to be monitored closely. Without a sound understanding of the costs associated with these services, it is difficult for the business to assess… [More]
Leading Indicators for Customer Loyalty
Strategic Measurements that Elevate Business Performance
Strategic measurements are metrics used to monitor how well a business delivers on its strategic imperatives. These strategic imperatives generally cover five areas. They are customer, financial, operations, people, and partner. In monitoring performance in these five areas, it is a question about what information the business needs to convey… [More]
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