The effectiveness of a solution hinges on how well it addresses the issue and the improvement effected. Some solutions are quick to implement; others require significant effort and capital. All too often, lacklustre results raise questions about why they were considered in the first place. Here are several examples of… [More]
How to Tackle Inefficiency with a Big Picture View
A bottleneck is a juncture where things could not move through due to constraints. These constraints include inadequate resource to handle the volume, errors that result in rework, delays caused by problems with specific tasks. A bottleneck is the result of an inefficient practice. Persistent inefficiency slows down the workflow… [More]
How to Orient Your Operations to be Customer-focused
Operational excellence is more than an internal business challenge. Find out how to orient your operations to be customer-focused to build customer satisfaction and loyalty.
Does Consensus Decision-making Lead to Compromised Solutions?
Obtaining consensus involves getting an agreement from a group of colleagues on a solution. The process to obtain consensus takes time because everyone involved is supposed to have an opportunity to express his view and debate about it. Making decisions using a consensus approach is not always effective. The solution… [More]
Making Tough Decisions
A tough decision is one that you don’t feel confident about your choice. This is when you wish there is someone to tell you what is best. We all have experience with this situation. Here are three things I do when I am in such a position. 1. Look at… [More]
Is Your Business Ready to be ‘Always On?’
The rapid adoption of mobile technology has triggered a customer driven transformation. As customers expect timely responses, businesses need to examine and revamp their operating model. For many businesses, this means lights need to be ‘always on’ in order to support the on-demand needs of their external customers as well… [More]
Tips on Developing a Scoring Model for Decision Making
To make sound decisions, you need a scoring model to rank the options. Connie shares a few tips on developing a good model.
How to Select Prioritization Criteria
Tips on how to select relevant criteria for prioritization.
How to Power Up Productivity
Productivity is not just about speed. It encompasses the quality of the results delivered. In order to power up productivity in your business, there are two things you need to work on. 1. Focus Every year, the business plan calls for a number of initiatives to be undertaken. These initiatives… [More]
How Well Do You Serve Your Customers?
Are customers delighted in how you deliver your products and services? As the year comes to a close, it might be a good time to reflect on how well you have served your customers. Here are three examples of companies that place customer’s experience top-of-mind. 1. Over the holiday seasons,… [More]
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To maximize business results, call Connie at 604-790-1220 or email us today!