The rapid adoption of mobile technology has triggered a customer driven transformation. As customers expect timely responses, businesses need to examine and revamp their operating model. For many businesses, this means lights need to be ‘always on’ in order to support the on-demand needs of their external customers as well… [More]
Tips on Developing a Scoring Model for Decision Making
To make sound decisions, you need a scoring model to rank the options. Connie shares a few tips on developing a good model.
How to Select Prioritization Criteria
Tips on how to select relevant criteria for prioritization.
How to Power Up Productivity
Productivity is not just about speed. It encompasses the quality of the results delivered. In order to power up productivity in your business, there are two things you need to work on. 1. Focus Every year, the business plan calls for a number of initiatives to be undertaken. These initiatives… [More]
How Well Do You Serve Your Customers?
Are customers delighted in how you deliver your products and services? As the year comes to a close, it might be a good time to reflect on how well you have served your customers. Here are three examples of companies that place customer’s experience top-of-mind. 1. Over the holiday seasons,… [More]
5 Ways the Internet of Things Impacts Your Business
The Internet is taking another revolutionary leap. The latest rave on the Internet of Things is about leveraging the interconnection of smart devices for information sharing and automation. The smart devices could be a computer, smartphone, or a sophisticated device fitted with a monitoring sensor. For the user of the… [More]
3 Ways to Boost Morale through Operational Excellence
Happy employees are productive workers. They are excited about the work and take pride in what they do. The gratifying feeling displayed generates this burst of energy that enlightens colleagues around them. The positive morale is a productivity booster. On the other hand, unhappy employees spread negative energy. They complain… [More]
5 Tips to Mine Intelligence from Data
Every company has a vault full of data waiting to be mined. This vault is getting bigger every day; fuelled by the expanding technology capability to capture more and the capacity to store more. The massive data doesn’t provide value unless you know how to distil the right information presented… [More]
Differences between Common Practices and Best Practices
Common practices are not necessarily best practices. Connie shares a few distinct differences between the two.
Practices that Short-change Your Change Management Effort
Modifying the status quo involves pulling people from their comfort zone and asking them to go about their routine in a new way. The success in implementing change depends on how well the change is rolled out. Whether you are enhancing a billing process or embarking on a major transformation… [More]
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