Digitization is More Than a Technology Play
The self-service kiosk is finally in place at the MacDonald’s in my neighbourhood. I clicked through the screens to order a coffee and a croissant. The kiosk was easy to use. On that day, there was a line of customers waiting to use the kiosks even though the cashiers were… [More]
How to Leverage Customer Feedback
Customer feedback is a pot of gold to a business. Customers who care to provide feedback want you to succeed. Unfortunately, many businesses don’t do a good job in gathering the feedback and following through with concrete action. In order to leverage customer feedback to improve your business, you need… [More]
What Makes Measures Relevant
How do you know if you are measuring the right things? There are two questions you need to ask.
Are You Building What Your Customer Wants?
Investment in agriculture technology development has increased fivefold over the course of three years. According to AgFunder, a marketplace for companies to raise funds, $2.7 billion have been invested in 2015. However, the adoption has been slow. This is due to a several reasons. First, the new technologies don’t work… [More]
5 Ways to Tell if Your Processes are Broken
Broken processes leads to frustration and potential chaos for your business. Your employees end up spending time trying to patch what’s not working. Here are 5 signs that you need to fix your processes: Customers are unable to reach you If your support channels are not able to respond in… [More]
3 Key Elements of a Digital Mindset
Automation has boosted productivity and saved companies millions. Digitization goes beyond mechanizing work. It encompasses a revolutionary approach to tackle all aspects of a business. Let’s look at the monthly invoice issued by a utility company. There are three areas where the company has successfully deployed digitization. They include: The… [More]
First Step to Build a Positive Performance Measurement Culture
How to build a positive culture for performance measurement so that employees will embrace it.
Do You Know What It Takes to Succeed?
The right action accelerates execution. It is beneficial to execute with focus and purpose. Otherwise, you might waste time and effort.
How to get your team to embrace performance measurement
Performance measurement is about results measurement. The purpose is to monitor the outcome of the work completed and gauge progress. Unfortunately, some associate performance measurement with “being watched.” This negative connotation leads to a self-serving mindset. To get your team to embrace performance measurement, start slow and build the culture… [More]
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