The Inadvertent Consequences of Automation Technology
Investment in automation technology has been increasing rapidly. Businesses have achieved different levels of success in customer responsiveness and productivity improvement. In many cases, the focus is on cost reduction. As a result, inadvertent consequences impact customer satisfaction, churn, as well as the company brand. Sound automation technology investments require… [More]
Why Line-of-sight Matters
Do Your Teams Understand the Ripple Effects of Their Work?
An efficient operation requires seamless orchestration of activities across the business. The seamless orchestration of activities is a challenge for many businesses due to the organization structure and culture. As a result, unintentional negative ripple effects perpetuate across work teams. There are three ways to help employees become more cognizant… [More]
Value of Data
How to Improve Receptiveness to Data Governance
Data governance is an important building block to enable a business use data confidently for decision-making. Despite its importance, many consider data governance an extra layer of policies. This leads to lukewarm reception and haphazard adoption, impacting data quality. Ultimately, the business won’t be able to fully benefit. To improve… [More]
Leadership in Culture Shift
Exponential Improvement through Iterations
Repeating a task multiple times helps to hone your skill and become better at it. The cumulative effects grow exponentially. A daily improvement of 2% compounds to an 81% impact after 30 days. The concept of iteration works well in business as well. Let’s take a look at how your… [More]
Responsibilities of Data Owners
Irreplaceable Human Intelligence
Advancements in artificial intelligence (AI) have created many opportunities for companies to augment resource gaps. Generative AI has captured every business leader’s attention. Well-designed and trained models are capable of creating solutions that humans might not think of. They could distill insights from massive volume of data quickly. Does that… [More]
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