How to Make Change Stick

Making change stick is just as important as implementing the change itself. A recent conversation with a business owner about his process improvement effort revealed that he wasn’t able to realize the anticipated savings. A year later now, he found many changes are not reinforced and he has no way… [More]

How to Lead and Communicate by Actions

The methods of communication for business leaders have multiplied over the years. Some are more effective than others. For messages related to challenging changes, you want to connect with the hearts and minds of the employees. Gaining trust in the communication process is crucial. It is difficult to convince employees… [More]

Do You Engage the Frontline Workers in Your Operational Improvement Efforts?

Customer reps are often overlooked as a source of pragmatic ideas and customer insight for re-engineering operations. As the face of your business, frontline workers play a significant role in building solid customer relationships, which ultimately affects customer loyalty, your brand, and the growth of your business. The following examples… [More]

How to Expedite Technology Adoption in Your Business

As businesses implement technologies to transform their operations, the effectiveness of technology adoption by employees has a direct impact on success. Some businesses might choose a languid pace to minimize resistance, hoping that would ease the fear and stress that come with the transition. Change management remains a challenge despite… [More]

Do You Rely on Presumption or Logic?

Sitting in an Amsterdam cafe trying to find something other than eggs and croissants for breakfast, the traditional Dutch biscuit and butter caught my eyes. I had a good chuckle when my food came. What I got was two Dutch cookies served on a small toasted bread roll loaded with… [More]