Two departments in a finance company decided to improve the workflow for onboarding a new client. The handoff between the two groups hinged on an Excel file which listed the tasks to be done and their statuses. The Excel file served as a checklist and a communication tool. After spending… [More]
10 Shifts that Change How You Run Your Business
The breathtaking changes in the marketplace have posed challenges to many companies in how they run their business. These shifts are impactful. 1. Self-help—customers are happy to be in control and take on tasks which used to be performed by employees. A business needs to gauge which tasks are useful… [More]
10 Ways to Benefit from Consistency
Consistency business practices boost customer satisfaction and productivity. Find out how you could leverage it.
15 Signs that Standardization is Needed
Flexibility has always been perceived as a positive thing for a company to manage its business. While this might be the case, it is not always the best. Consider the consequences when each team, department, or business unit has full autonomy in setting its operating rules, designing the job descriptions,… [More]
Are You a Vendor or a Partner?
Vendor is a supplier to a client. It provides input such as materials or labour to the final product or service the client produces. The power resides with the client, who makes the decisions on how much, when and how the input will be consumed. As a vendor, you likely… [More]
How to Make Sound Fact-based Decisions
Fact-based decision-making is one of the many approaches to decision-making. Having the data doesn’t help to make sound decisions unless you do 5 things.
How to Overcome Change Resistance
How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]
Readiness for Change
How receptive is your company to change? The readiness for change has a bearing on who you need to champion change and the effort that would be required. The Readiness for Change grid illustrates the differences. When the change resistance is high, a conservative change mindset would lead to cautious… [More]
3 Reasons Why Job Role is the Last Consideration
Making transformational changes involves overhauling the status quo to achieve significant improvements. Often, companies become concerned about the impacts on job roles too early, limiting themselves from exploring options that could deliver major advancement. There are three reasons why companies should put job roles aside as they brainstorm transformational changes…. [More]
Are You Treating Cause or Effect?
Effects get us excited about taking action. Dealing with a cause usually takes more effort than dealing with an effect. Find out why and aim for a real solution.
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