They don’t have a complacent mindset. They consistently look for ways to improve and they don’t cocoon themselves by past successes. For example, a successful client of mine in the auto service business recognized that they needed to innovate. Right at this very moment they are just putting the final… [More]
Observation is one of the best ways to see what’s working and what’s not working. Learn how to use observation to uncover operational challenges.
Execution is doing the necessary work to realize the results you set out to achieve. Execution requires resources: people, time and money. To ensure that your efforts are not wasted, you need to be clear on the results you aim for so that you select the right initiatives to work… [More]
Productivity improvement is about increasing output from the resources you invest.
Process drives how work is done. There are six elements you need to examine to improve process
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