Breaking Down Silos

In planning a promotion campaign, a retailer needs to determine what products would be offered, their price points, campaign duration, special sales terms and conditions, and store locations. These are customer-facing tasks. There are many other tasks. The buyer needs to source products, negotiate price with suppliers, determine purchase quantities,… [More]

Why Compensation on Performance is a Problem

Connie shares some problems that can arise from compensating strictly on performance. 1.  Employees only focus on areas they are good at, and ignore those that need improvement 2.  Employees are unwilling to accept measurement on  work which they don’t have  control 3.  Employees will see this as a way… [More]

How Do You Grow, Nurture and Protect Knowledge

Connie shares 5 ways that organizations can protect their knowledge. 1. Document processes and know-how 2. Pay attention to cross-training employees 3. Find ways to use the knowledge so it is not forgotten 4. Provide continual development 5. Retain talent    

Biggest Mistakes Organizations Make

Connie shines a light on some of the biggest mistakes she sees organizations make. 1. Not explaining what the company’s strategic direction is 2. Not paying attention to execution 3. Using performance measurement to penalize workers  

How I Help Clients Improve Their Business

Clients often ask how I am going to help them improve their business dramatically. I have a three-step approach. Interview key people. The goal is to learn more about the business, what is working, what’s not working, their challenges and frustrations. Diagnose current situation. The output of this step is… [More]

Execution Without Measurement Is Gambling

Execution is doing the necessary work to realize the results you set out to achieve. Execution requires resources: people, time and money. To ensure that your efforts are not wasted, you need to be clear on the results you aim for so that you select the right initiatives to work… [More]

Guide on Metrics

How effective are your metrics in steering your business success? Review the questions in the table and determine what changes are necessary to leverage metrics to drive high performance. Question Consideration 1.How many metrics do you look at? Fact:It takes time and effort to collect data, compile the information and… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!