In planning a promotion campaign, a retailer needs to determine what products would be offered, their price points, campaign duration, special sales terms and conditions, and store locations. These are customer-facing tasks. There are many other tasks. The buyer needs to source products, negotiate price with suppliers, determine purchase quantities,… [More]
Connie shares tips on how to measure intangibles.
Connie shares some problems that can arise from compensating strictly on performance. 1. Employees only focus on areas they are good at, and ignore those that need improvement 2. Employees are unwilling to accept measurement on work which they don’t have control 3. Employees will see this as a way… [More]
Connie shares 5 ways that organizations can protect their knowledge. 1. Document processes and know-how 2. Pay attention to cross-training employees 3. Find ways to use the knowledge so it is not forgotten 4. Provide continual development 5. Retain talent
Connie shines a light on some of the biggest mistakes she sees organizations make. 1. Not explaining what the company’s strategic direction is 2. Not paying attention to execution 3. Using performance measurement to penalize workers
Clients often ask how I am going to help them improve their business dramatically. I have a three-step approach. Interview key people. The goal is to learn more about the business, what is working, what’s not working, their challenges and frustrations. Diagnose current situation. The output of this step is… [More]
Do you have a feedback system for your business? Learn how performance measurement can help run your business more effectively.
The round robin format of the badminton games at the 2012 London Olympics ended with the disqualification of teams from China, South Korea, and Indonesia from the knockout round. Instead of exerting themselves to play their best, the teams were trying to lose on purpose so that they would be… [More]
Execution is doing the necessary work to realize the results you set out to achieve. Execution requires resources: people, time and money. To ensure that your efforts are not wasted, you need to be clear on the results you aim for so that you select the right initiatives to work… [More]
How effective are your metrics in steering your business success? Review the questions in the table and determine what changes are necessary to leverage metrics to drive high performance. Question Consideration 1.How many metrics do you look at? Fact:It takes time and effort to collect data, compile the information and… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!