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The Balancing Act between New and Old

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The adoption of technology in business has been taking place in a feverish pace. While many businesses have garnered significant productivity improvement from the investment, many are struggling to integrate the new technologies with the existing systems and operations. Not every business has the luxury of swapping out old technologies… [More]

What to Avoid to Optimize Your Automation Investment

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Automation is on most businesses’ radar to improve productivity and maintain competitiveness. It is an investment that has significant effects on the employees, customers and business partners. In order to optimize your investment in automation, there are three things you want to avoid. Mirror existing workflow Existing workflow might be… [More]

What I Learned from Yoga on Execution and Results

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The yoga studio has been a place for me to relax my mind and loosen the tight muscles. After practising yoga for almost three years, I have mastered a few poses but still struggling with the more challenging ones. It has been an interesting journey. There are lessons from my… [More]

How to Leverage the Expertise of SMEs

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Subject matter experts (SME) are assets for a business. They have expansive knowledge and experience in specific subject areas. Their expertise is often built over time from hands on experiences. Here are seven ways to leverage their expertise: Problem solving. With her in-depth experience and knowledge, a SME can easily… [More]

How Incorporating EQ into Process Execution Boosts Performance

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In designing business processes, the focus has been around efficiency. When the goal is to expedite the work through one area to the next, undesirable effects could result. By incorporating emotional intelligence (EQ) into process execution, workers are more collegial. There is less frustration and finger-pointing. The beauty is everyone… [More]