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Are Your Templates Killing Productivity?

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Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]

What You Need to Build Trust for Transformational Change

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The annual employee forum is the only time of the year employees get to see the executives. At the event, the executive team briefs the employees on the state of the business and the focus for the coming year. This company embarked on a transformation initiative a year ago. There… [More]

4 Ways to Enhance Productivity through Design

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Businesses deploy software to automate and improve efficiency. Unfortunately, the return of investment might fall short of expectations. Instead of facilitating effective work completion, the software is clunky to use. Users do what they need just to move the work along. They create workarounds to bridge gaps. Assuming that the… [More]

The Five Hats for a Digital Leader

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Competing in the digital age is a priority for businesses. There are innumerable opportunities to exploit technology. Each business needs to assess where the biggest return their investment would bring. It needs a digital leader to take charge of this important undertaking. A successful digital leader wears many hats. The… [More]

Develop the Analyst in Every Employee

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Job scopes are changing rapidly with the adoption of technology. There have been abundant discussions around what the ‘future of work’ looks like. The skills needed would be very different. For businesses, the need to have great talent who can keep the business running remains. A skill that every job… [More]