Managing a competitive business requires adaptive technologies to innovate, automate, and optimize resource deployment. Abundant technology options have made it challenging to filter noise. To develop a holistic technology roadmap for your business, there are several factors to consider. Technology needs to support strategy Sound execution of your business strategy… [More]
Are You Setting Measurable Goals?
Setting business goals is an inspiring and exciting strategic planning exercise. Strategy sets the business direction. Execution delivers results. Successful businesses are good with identifying where to steer the business and they are tenacious with defining specific goals that are measurable so there is a barometer to gauge performance. Having… [More]
Steps to Build a Data-Literate Workforce
Data is a source of intelligence for problem solving. Relevant data offer concrete evidence that leaders can use to guide decision-making. Managing a business in an evolving economy, it is beneficial to glean for insights from external and internal data. Data literacy is a critical skill that employees need to… [More]
How to Evaluate Service Quality Improvement Options
Why Good Data Matters with AI
How to Prioritize KPIs
4 Key Elements for An Adaptive Change Strategy
Successful change implementation enables a business move quickly toward the desired future state. For most projects, change management kicks into action close to the rollout date. Common approaches include training and coaching. As change varies in scope and impact, rapid adoption of new tools, processes and job roles hinges on… [More]
When More KPIs Mean Less Clarity
Essential Skills for Working with Generative AI
Generative AI (GenAI) takes traditional automation applications to the next level. Traditional automation applications are rule-based. You define the rules and actions, then configure the software to follow them. The structured sandbox limits flexibility in handling exceptions. In many cases, an exception report or alert is used to manage uncommon… [More]
How to Overcome Performance Alerts Fatigue
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