Business goals development is a first step to establish the growth direction. These goals are often described in broad terms. Vague goals such as embrace innovation and improve customer service are seemingly easy to grasp but hard for middle managers and teams to delineate how they would contribute in an… [More]
A Pragmatic Approach to AI Adoption
Many businesses are just beginning their AI journey. The big question is where AI would deliver value for the business. To implement AI using a pragmatic approach, return on investment (ROI) and implementation complexity are two key factors to consider. These two factors address top-of-mind questions business leaders have when… [More]
The Ownership Mindset for Improvements
Does your business struggle to implement improvement successfully due to employee resistance? The fear of change in role, reduction in job scope and authority creates unease. Since technology adoption is often a necessity to improve service, speed and quality of work, it raises resistance to change further. To overcome resistance… [More]
What Are the Most Important Customer-centric KPIs?
How to Evaluate Service Quality Improvement Options
How to Develop a Holistic Technology Roadmap for Your Business
Managing a competitive business requires adaptive technologies to innovate, automate, and optimize resource deployment. Abundant technology options have made it challenging to filter noise. To develop a holistic technology roadmap for your business, there are several factors to consider. Technology needs to support strategy Sound execution of your business strategy… [More]
Are You Setting Measurable Goals?
Setting business goals is an inspiring and exciting strategic planning exercise. Strategy sets the business direction. Execution delivers results. Successful businesses are good with identifying where to steer the business and they are tenacious with defining specific goals that are measurable so there is a barometer to gauge performance. Having… [More]
Why Good Data Matters with AI
Steps to Build a Data-Literate Workforce
Data is a source of intelligence for problem solving. Relevant data offer concrete evidence that leaders can use to guide decision-making. Managing a business in an evolving economy, it is beneficial to glean for insights from external and internal data. Data literacy is a critical skill that employees need to… [More]
How to Prioritize KPIs
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