Modernization initiatives are supposed to be transformative. Expectations for return on investment are high. Despite the commitment for resources and executive support, these initiatives often deliver lack-lustre results. There are five reasons for the lack-lustre results. 1. Conservative approach Concerned about potential chaos created by sudden drastic changes, the business… [More]
Excelling businesses are supported by well integrated processes within and across different functional areas. In order to maintain high performing processes in a rapidly changing business environment, it is essential to have a sound process management framework. There are six elements to a process management framework. Ownership A plant foreman… [More]
Broken processes leads to frustration and potential chaos for your business. Your employees end up spending time trying to patch what’s not working. Here are 5 signs that you need to fix your processes: Customers are unable to reach you If your support channels are not able to respond in… [More]
Running a business is an intricate undertaking. Employees work on tasks that are interrelated. Today, technology is used in completing most of the work. As a result, many of us believe that work needs to be designed around the capabilities of the technology. This approach leads to sub-optimal execution and… [More]
Internal customers are just as important as external customers. Your service constitutes an input component to their work. There are ripple effects on the business when internal customers are not served well. Functions such as recruitment, budgeting, and procurement provide services to different areas within the company. These services are… [More]
An efficient operation is a competitive advantage. While it is an common goal, companies might not benefit from it when the focus doesn’t align with the intent leading to compromised results. There are 5 myths about operational efficiency. 1. Low cost is good for the bottom-line Keeping cost down is… [More]
Work tasks consume time and money. By keeping things simple, you expedite completion and improve productivity. More importantly, you build a solid foundation for transitioning to the digital era. Review the two areas Connie identifies for opportunities to simplify work activities.
Running a business effectively has many advantages. You serve the customers well, keep a healthy bottom-line, and foster positive morale in the organization. Companies that are successful in weathering the ups and downs in the competitive marketplace practise the ABCs of operational excellence, which are alignment, balance and collaboration. Alignment… [More]
A bottleneck is a juncture where things could not move through due to constraints. These constraints include inadequate resource to handle the volume, errors that result in rework, delays caused by problems with specific tasks. A bottleneck is the result of an inefficient practice. Persistent inefficiency slows down the workflow… [More]
Operational excellence is more than an internal business challenge. Find out how to orient your operations to be customer-focused to build customer satisfaction and loyalty.
To maximize business results, call Connie at 604-790-1220 or email us today!