Managing a competitive business requires adaptive technologies to innovate, automate, and optimize resource deployment. Abundant technology options have made it challenging to filter noise. To develop a holistic technology roadmap for your business, there are several factors to consider. Technology needs to support strategy Sound execution of your business strategy… [More]
Essential Skills for Working with Generative AI
Generative AI (GenAI) takes traditional automation applications to the next level. Traditional automation applications are rule-based. You define the rules and actions, then configure the software to follow them. The structured sandbox limits flexibility in handling exceptions. In many cases, an exception report or alert is used to manage uncommon… [More]
Strategic Considerations for AI Tools Selection
With thousands of AI tools available in the marketplace, it is challenging to determine whether it is best to go with multiple specialized tools or an integrated solution. Either approach has merits. Here are several pros and cons for your consideration. Multiple AI Tools Approach Pros Best-of-breed functionality – select… [More]
How to Prepare Your Workforce for Digital Transformation
The success of digital transformation depends heavily on your employees’ readiness to adapt. As leaders in your organization, your approach to the human element will determine whether your digital initiatives would succeed or fail. There are five ways to prepare your workforce for digital transformation. Communicate a clear vision Employees… [More]
5 Skill Shifts Essential for Digital Transformation
Rapid modernization of operations has introduced numerous changes to how people work. Technology not only helps to facilitate efficiency improvement, it also advances employee productivity. The level of improvement hinges on the capabilities of the managers and employees to adapt. There are five skill shifts that are important to note…. [More]
How to Prepare Data for AI Deployment
As artificial intelligence (AI) technology advances at a rattling pace, business leaders are anxious to identify practical use cases where they could enhance customer experience, improve efficiency and decision making. At the core of successful AI deployment is data readiness. There are four critical areas to focus on. Data quality… [More]
Is It Time to Modernize Your Operations?
As the year comes to a close, it is time to reflect and plan for the New Year. Does your business need to replace disparate archaic technologies that slow down day-to-day work, creating backlogs and frustrations? I would like to share a few thoughts on modernizing your operations. Artificial intelligence… [More]
5 Tips on Software Evaluation
Software evaluation has become more challenging as the number of software applications balloons over the years. Some applications are industry specific. Others offer capabilities that could meet business needs though they might not function as eloquently. High-level cookie cutter demos are packed with jargons, bells and whistles. It is difficult… [More]
The Inadvertent Consequences of Automation Technology
Investment in automation technology has been increasing rapidly. Businesses have achieved different levels of success in customer responsiveness and productivity improvement. In many cases, the focus is on cost reduction. As a result, inadvertent consequences impact customer satisfaction, churn, as well as the company brand. Sound automation technology investments require… [More]
Irreplaceable Human Intelligence
Advancements in artificial intelligence (AI) have created many opportunities for companies to augment resource gaps. Generative AI has captured every business leader’s attention. Well-designed and trained models are capable of creating solutions that humans might not think of. They could distill insights from massive volume of data quickly. Does that… [More]
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