Five Steps for Overcoming Data Quality Issues
Data is like oxygen for a business. To make better decisions, businesses need data to eliminate unfavourable options and affirm their choices. Unfortunately, data is abundant but it doesn’t imply quality. In many businesses, data are captured in multiple systems. One system might assign a customer number as a unique… [More]
Productivity Measures
The Leap to Excellence
The Pantheon in Rome is an ancient structure that displays architectural and engineering excellence. The circular dome consumed over 4,500 metric tons of concrete. The base of the dome is over 20 feet deep, tapering to just under 4 feet to the top around the centre oculus. It is the… [More]
How Good Leadership Can Solve Persistent Problems
A meeting with the accountant for an organization can reveal a lot about leadership. The accounting team is responsible for payroll, billing, payment processing, and the financial statements. In order to do its work well, it needs to gather input from managers and others. With the month-end cycle, every activity… [More]
Measurement Myth: The More You Measure, the Better
Causality Determines What’s Important to Measure
Digitization is More Than a Technology Play
The self-service kiosk is finally in place at the MacDonald’s in my neighbourhood. I clicked through the screens to order a coffee and a croissant. The kiosk was easy to use. On that day, there was a line of customers waiting to use the kiosks even though the cashiers were… [More]
How to Leverage Customer Feedback
Customer feedback is a pot of gold to a business. Customers who care to provide feedback want you to succeed. Unfortunately, many businesses don’t do a good job in gathering the feedback and following through with concrete action. In order to leverage customer feedback to improve your business, you need… [More]
What Makes Measures Relevant
How do you know if you are measuring the right things? There are two questions you need to ask.
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