Here’s an article I wrote for CMA Update Magazine – reprinted with permission. 10 Challenges of Measuring What Matters
How effective are your metrics in steering your business success? Review the questions in the table and determine what changes are necessary to leverage metrics to drive high performance. Question Consideration 1.How many metrics do you look at? Fact:It takes time and effort to collect data, compile the information and… [More]
Relaxing in the plush leather seat on the London Air Services’ Challenger jet, I was ready to fly to anywhere in the world. The spacious cabin and the luxurious setting offer travellers privacy, comfort, and an impeccable flying experience. There is ample workspace, internet access, in-flight phones, and even a… [More]
Process drives how work is done. There are six elements you need to examine to improve process
The elections in France and Greece have stirred unsettling reactions and debates across Europe and internationally. It wasn’t long ago that the German Chancellor and the outgoing French President, worked with determination and commitment, reached a fiscal pact for Europe’s debt crisis. Would the austerity measures be modified? No one… [More]
Successful businesses must deploy resources to build the capabilities most needed to serve the customers well. The best practical way is to measure results that the business aims to achieve. This involves clearly defining the outcomes implied in the business strategy. Therefore, performance metrics must measure the right things. Answer… [More]
My friend and I met for brunch at a restaurant in downtown Vancouver. We ordered our lattes as soon as we sat down. I ordered a regular size and my friend chose a large one. The coffees came with impressive latte art on top. As we took our first sip,… [More]
Eat the dots and watch out for the pesky ghosts! The Pacman game was one of my favourite pastimes in my university years. You score points by navigating through the maze to gobble up dots and bonus fruits, and timing the use of the power pills to swallow the ghosts…. [More]
It is essential for organizations to track performance. However, you want to measure meaningful results. Connie shares a few tips on performance management.
With over 3,500 passengers on board, I was impressed with how well the Royal Caribbean crew managed the demands for service throughout our 7-day cruise in the Bahamas. The cabin attendants, chefs, waiters, and staff seemed to work around the clock. On days that we were at sea, the public… [More]
To maximize business results, call Connie at 604-790-1220 or email us today!