Guide on Metrics

How effective are your metrics in steering your business success? Review the questions in the table and determine what changes are necessary to leverage metrics to drive high performance. Question Consideration 1.How many metrics do you look at? Fact:It takes time and effort to collect data, compile the information and… [More]

The Business Of Manufacturing Time

Relaxing in the plush leather seat on the London Air Services’ Challenger jet, I was ready to fly to anywhere in the world. The spacious cabin and the luxurious setting offer travellers privacy, comfort, and an impeccable flying experience. There is ample workspace, internet access, in-flight phones, and even a… [More]

Strategy For The Unknowns

The elections in France and Greece have stirred unsettling reactions and debates across Europe and internationally. It wasn’t long ago that the German Chancellor and the outgoing French President, worked with determination and commitment, reached a fiscal pact for Europe’s debt crisis. Would the austerity measures be modified? No one… [More]

Ten Questions on Metrics Effectiveness

Successful businesses must deploy resources to build the capabilities most needed to serve the customers well. The best practical way is to measure results that the business aims to achieve. This involves clearly defining the outcomes implied in the business strategy. Therefore, performance metrics must measure the right things. Answer… [More]

Big Gains From Small Effort

With over 3,500 passengers on board, I was impressed with how well the Royal Caribbean crew managed the demands for service throughout our 7-day cruise in the Bahamas. The cabin attendants, chefs, waiters, and staff seemed to work around the clock. On days that we were at sea, the public… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!