10 Considerations for Outsourcing

In the fast changing business environment, speed has become a key competitive advantage. Many companies seek to outsource work that others can deliver in a complementary manner. It is a strategic decision. Companies can garner abundant benefits when it is done well. There are 10 things to consider for determining… [More]

10 Reasons Why Process Must Come First

Running a business is an intricate undertaking. Employees work on tasks that are interrelated. Today, technology is used in completing most of the work. As a result, many of us believe that work needs to be designed around the capabilities of the technology. This approach leads to sub-optimal execution and… [More]

5 Keys to Serve Internal Customers

Internal customers are just as important as external customers. Your service constitutes an input component to their work. There are ripple effects on the business when internal customers are not served well. Functions such as recruitment, budgeting, and procurement provide services to different areas within the company. These services are… [More]

The 5 Myths of Operational Efficiency

An efficient operation is a competitive advantage. While it is an common goal, companies might not benefit from it when the focus doesn’t align with the intent leading to compromised results. There are 5 myths about operational efficiency. 1. Low cost is good for the bottom-line Keeping cost down is… [More]

Solutions that Won’t Make the Grade

The effectiveness of a solution hinges on how well it addresses the issue and the improvement effected. Some solutions are quick to implement; others require significant effort and capital. All too often, lacklustre results raise questions about why they were considered in the first place. Here are several examples of… [More]

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