Operational Alignment to Remove Customer Irritants

Every customer has unique expectations from her purchases. These expectations range from quality to unfaltering customer support. The challenge posed to every business is its ability to orchestrate the operations to meet these expectation. Failure to do so translates into irritations for customers. Here is a list of eight customer… [More]

5 Keys to Serve Internal Customers

Internal customers are just as important as external customers. Your service constitutes an input component to their work. There are ripple effects on the business when internal customers are not served well. Functions such as recruitment, budgeting, and procurement provide services to different areas within the company. These services are… [More]

“Thanks for calling. Please hold.”

Booking flights online is easy but making changes could be challenging especially when the itinerary covers several cities. I needed to make some last minute changes to a trip. I thought if I called the airline directly, its agent could find what I needed much quicker. To my surprise, when… [More]

The Business Of Manufacturing Time

Relaxing in the plush leather seat on the London Air Services’ Challenger jet, I was ready to fly to anywhere in the world. The spacious cabin and the luxurious setting offer travellers privacy, comfort, and an impeccable flying experience. There is ample workspace, internet access, in-flight phones, and even a… [More]

To maximize business results, call Connie at 604-790-1220 or email us today!