Managing a competitive business requires adaptive technologies to innovate, automate, and optimize resource deployment. Abundant technology options have made it challenging to filter noise. To develop a holistic technology roadmap for your business, there are several factors to consider. Technology needs to support strategy Sound execution of your business strategy… [More]
How to Prioritize KPIs
Essential Skills for Working with Generative AI
Generative AI (GenAI) takes traditional automation applications to the next level. Traditional automation applications are rule-based. You define the rules and actions, then configure the software to follow them. The structured sandbox limits flexibility in handling exceptions. In many cases, an exception report or alert is used to manage uncommon… [More]
Strategic Considerations for AI Tools Selection
With thousands of AI tools available in the marketplace, it is challenging to determine whether it is best to go with multiple specialized tools or an integrated solution. Either approach has merits. Here are several pros and cons for your consideration. Multiple AI Tools Approach Pros Best-of-breed functionality – select… [More]
How To Use KPIs As A Strategic Tool
Is It Time to Modernize Your Operations?
As the year comes to a close, it is time to reflect and plan for the New Year. Does your business need to replace disparate archaic technologies that slow down day-to-day work, creating backlogs and frustrations? I would like to share a few thoughts on modernizing your operations. Artificial intelligence… [More]
Why Performance Targets are Necessary
How to Ensure Your Data will Become Business Assets
7 Areas to Build Competitive Advantage in 2024
A new year brings new opportunities to build competitive advantage for your business. Here are 7 areas to explore. Customer intelligence How often do you commit effort to better understand your customer needs? Do your account managers and support reps have a way to share what they learn from customers?… [More]
Why It is Good to have a BHAG
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