The cashier at a community centre closes her till at the end of each day with a printout of the total amount of money collected from patrons. She includes the summary with the money to be deposited at the bank. She archives the electronic copy of the summary and prints… [More]
5 Ineffective Practices with Rules You Want to Avoid
Running an effective operation requires rules. Businesses need to establish rules for acquisitions of materials and labour, capital requests, quality control, and other operating procedures. These rules formulate a framework that enables smooth execution. A lack of them, or failure to follow these rules, would lead to adverse effects. Here… [More]
5 Ways to Tell if Your Processes are Broken
Broken processes leads to frustration and potential chaos for your business. Your employees end up spending time trying to patch what’s not working. Here are 5 signs that you need to fix your processes: Customers are unable to reach you If your support channels are not able to respond in… [More]
How to Overcome Silo Thinking
In many organizations, the functional structure is the default approach to organize their people and their work. It is straight-forward for management purposes because one can associate expertise with work. Despite the many benefits, silo thinking has been a constant damper to operational efficiency. Silo thinking is a result of… [More]
4 Steps to Maintain Project Momentum
Meeting timelines is important for project execution. There are four step to maintain momentum.
Workload and Productivity Assessment
A manager for a benefit administration team wants to assess the workload and productivity of her team. The team has data on the volume of transactions it processes. However, there has been no tracking of the time spent on various tasks. The manager gathers her team of six to discuss… [More]
It’s All In the Details
Execution is all about details. To be successful, there are four things you need.
10 Things on the Radar for Managing Project Interdependencies
Interdependencies add complexity to decision-making. Oversight on their cross impacts could cause major setback to the outcomes. The following is a list of questions that need to be addressed. 1. Linkages What is the relationship between the projects under consideration? Have you identified the specifics, the what, when, why, and… [More]
The Right Tool for the Job
Drilling a hole on a wall seems to be a fairly straightforward task. You pin-point the location for the hole and drill. I attempted to do so to hang a large painting. As it turned out, there was more to it. Once I chose the spot for the hole, I… [More]
10 Reasons Why Process Must Come First
Running a business is an intricate undertaking. Employees work on tasks that are interrelated. Today, technology is used in completing most of the work. As a result, many of us believe that work needs to be designed around the capabilities of the technology. This approach leads to sub-optimal execution and… [More]
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