Five Reasons Why Modernization Initiatives Deliver Lack-lustre Results

Modernization initiatives are supposed to be transformative. Expectations for return on investment are high. Despite the commitment for resources and executive support, these initiatives often deliver lack-lustre results. There are five reasons for the lack-lustre results. 1. Conservative approach Concerned about potential chaos created by sudden drastic changes, the business… [More]

Is Technology a Silver Bullet?

Deficient technology has been blamed time and again that it is a main culprit for poor performance.  Many companies rush to invest in popular solutions hoping for a silver bullet to their problem. A financial service company invested in a customer relationship management (CRM) application. Its goals included capturing all… [More]

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