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Why Structure is Vital to Businesses

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The strategic objectives and actions for a business were drafted by the executives in a company. They were shared with the parent company for approval to proceed with execution. At the same time, there was a directive to create a dashboard for reporting on progress and performance. While this looks… [More]

Are Your Templates Killing Productivity?

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Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]

What You Need to Build Trust for Transformational Change

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The annual employee forum is the only time of the year employees get to see the executives. At the event, the executive team briefs the employees on the state of the business and the focus for the coming year. This company embarked on a transformation initiative a year ago. There… [More]

4 Ways to Enhance Productivity through Design

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Businesses deploy software to automate and improve efficiency. Unfortunately, the return of investment might fall short of expectations. Instead of facilitating effective work completion, the software is clunky to use. Users do what they need just to move the work along. They create workarounds to bridge gaps. Assuming that the… [More]

The Five Hats for a Digital Leader

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Competing in the digital age is a priority for businesses. There are innumerable opportunities to exploit technology. Each business needs to assess where the biggest return their investment would bring. It needs a digital leader to take charge of this important undertaking. A successful digital leader wears many hats. The… [More]