Self-service and Operational Excellence
Self-service has become a key option many businesses offer to their customers. It is appealing to the customers who are eager to take on the onus to get things done at their convenience. It is appealing to the business for many reasons. The business shifts the work to the customer,… [More]
Progress Measures
Why Structure is Vital to Businesses
The strategic objectives and actions for a business were drafted by the executives in a company. They were shared with the parent company for approval to proceed with execution. At the same time, there was a directive to create a dashboard for reporting on progress and performance. While this looks… [More]
How Useful is the Variance Analysis?
Are Your Templates Killing Productivity?
Businesses use physical forms and electronic templates for completing all sorts of work. Examples of common customer-facing forms and templates include the account application form, customer satisfaction survey, invoice, and auto-response email to inquiries. In the back office, there are the business case template, data entry screen, and performance dashboard…. [More]
From Quantity to Quality Measures
What You Need to Build Trust for Transformational Change
The annual employee forum is the only time of the year employees get to see the executives. At the event, the executive team briefs the employees on the state of the business and the focus for the coming year. This company embarked on a transformation initiative a year ago. There… [More]
How to Measure Binary Results
4 Ways to Enhance Productivity through Design
Businesses deploy software to automate and improve efficiency. Unfortunately, the return of investment might fall short of expectations. Instead of facilitating effective work completion, the software is clunky to use. Users do what they need just to move the work along. They create workarounds to bridge gaps. Assuming that the… [More]
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