On board the Sapphire Princess cruise ship, I was one of the 2,500 passengers served by over 1,000 staff members. That is one staff for every two and a half passengers. One might think that service ought to be great. It is a reasonable expectation until I learned about the… [More]
How Not to Be Paralyzed by Information
With an analytical mind, I love having information. I can quickly build a solid case for a decision by distilling critical information from the amassed data. Useful information is great but we could be paralyzed by too much information. The flip side is we end up spending too much time… [More]
What Do Lean, Six Sigma, and Process Re-engineering Have in Common?
Painting a street scene might sound like a simple project. To an artist, there are so many options to consider. Depending on the choice of medium (type of paint), the surface, and the shades of color to be used, the look and feel of the painting could be very different…. [More]
What I Learned From Jack Canfield
It is not a small feat to sell over 500 million copies of the Chicken Soup for the Soul. I met Jack Canfield, co-author of the Chicken Soup for the Soul, at a conference in Philadelphia and it was an awesome experience! He shared his success story with the Chicken… [More]
Work Observation
Observation is one of the best ways to see what’s working and what’s not working. Learn how to use observation to uncover operational challenges.
A Burning Platform
I have been conducting interviews with senior business leaders on transformation. One of the key challenges we discussed was a burning platform for change. For businesses which have been successful, complacency hinders the drive for a leap to the next level of success. Changing the mindset is difficult because things… [More]
You Get What You Ask For
The round robin format of the badminton games at the 2012 London Olympics ended with the disqualification of teams from China, South Korea, and Indonesia from the knockout round. Instead of exerting themselves to play their best, the teams were trying to lose on purpose so that they would be… [More]
The Walk Across Niagara Falls
Onboard the Maid of the Mist boat, I was ferried to the base of the Horseshoe Falls at Niagara Falls. The scenery was spectacular. Two rainbows spanned beautifully across the Falls. On this hot day of 30 degrees Celsius, the mist was a welcoming break from the heat despite the… [More]
Focus and Discipline of Olympic Athletes
One of my favourite events for the Olympic Games is gymnastics. The choreographed performances are artistic and graceful, yet intense. The routine on the balance beam is a demanding 90 seconds which calls for razor-sharp focus and precision. As soon as the gymnast mounts the beam, every jump, turn and… [More]
How To Run Effective Meetings
Unproductive meetings are time wasters. Learn how to run effective meetings.
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