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The Inadvertent Consequences of Automation Technology

Investment in automation technology has been increasing rapidly. Businesses have achieved different levels of success in customer responsiveness and productivity improvement. In many cases, the focus is on cost reduction. As a result, inadvertent consequences impact customer satisfaction, churn, as well as the company brand. Sound automation technology investments require… [More]

Do Your Teams Understand the Ripple Effects of Their Work?

An efficient operation requires seamless orchestration of activities across the business. The seamless orchestration of activities is a challenge for many businesses due to the organization structure and culture. As a result, unintentional negative ripple effects perpetuate across work teams. There are three ways to help employees become more cognizant… [More]

How to Improve Receptiveness to Data Governance

Data governance is an important building block to enable a business use data confidently for decision-making. Despite its importance, many consider data governance an extra layer of policies. This leads to lukewarm reception and haphazard adoption, impacting data quality. Ultimately, the business won’t be able to fully benefit. To improve… [More]