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How to Use Measurement to Foster Collaboration

Successful businesses have an integrated approach to carry out the work required to create, produce, and deliver what they offer to their customers. This allows them minimize potential hiccups that lead to poor customer experience and hence, customer dissatisfaction. Collaboration across the organization is key to integrate activities performed in… [More]

Getting Employees on Board with Change

With transformation initiatives sprouting across industries, getting employees on board with change is key to success. Change resistance is inevitable. It is a damper to the speed of implementation and employee morale. By understanding their change readiness, businesses can develop an effective plan for change management. There are four key… [More]

3 Ways to Accelerate Business Success with Customer Feedback

As part of the strategic planning process, I conduct customer interviews to gather feedback on satisfaction with the products and services delivered, key success factors and future positioning of a business. The conversations are revealing. Customers are delighted to be consulted. They are open to share how they utilize the… [More]