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Strategic Measurements that Elevate Business Performance

June 1, 2021 by Connie Siu - CDC Leave a Comment

Strategic measurements are metrics used to monitor how well a business delivers on its strategic imperatives. These strategic imperatives generally cover five areas. They are customer, financial, operations, people, and partner. In monitoring performance in these five areas, it is a question about what information the business needs to convey… [More]

Using Imperfect Data for Decision Making

May 6, 2021 by Connie Siu - CDC Leave a Comment

The massive body of data organizations possess is valuable information on their customers, suppliers, operations, and diverse aspects of their businesses. For decision making, the desire to attain the perfect data leads to stalled effort and missed opportunities. Time is spent on gathering as much data as possible, fixing incomplete… [More]

The Predicament of “Go-to” Experts

April 5, 2021 by Connie Siu - CDC Leave a Comment

The “go-to” experts in an organization are individuals who possess expertise that others seek to get things done. The expertise could be knowledge about a process, familiarity with a client group, or astute problem solving. The interesting thing about these “go-to” people is their position. They might not be a… [More]

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Dan Mitchell President and Co-Founder, World Wide Therapy Online, Inc.

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John Madden VP, People and Planning, BC Assessment

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Dan Mitchell President & Co-Founder, World Wide Therapy Online, Inc.