Managers are achievers in their own right. They move up the ranks by applying their skills and talents to opportunities that opened up along the way. Many excel because of their technical expertise. With people reporting to them, the technical skills they rely on in the past become less essential…. [More]
Strategy Renewal for Your Business
Strategy setting is critical to a business’ roadmap to success. The last three months have exposed every business to uncertainties of shifting customer demands and behaviors as a result of the pandemic. Some of these changes would be permanent while others might subject to further adjustments. Since no one can… [More]
Building Customer Loyalty in a Time of Rapid Change
Queues are common scenes these days. Physical distancing has businesses respond with clearly marked spots for lineups. Some tape arrows on the floor for directing in-store traffic. Call centres redirect customers to the business’ website for self-help. It is an inconvenience that requires customers to be patient and collaborative. Despite… [More]