Many businesses are just beginning their AI journey. The big question is where AI would deliver value for the business. To implement AI using a pragmatic approach, return on investment (ROI) and implementation complexity are two key factors to consider. These two factors address top-of-mind questions business leaders have when… [More]
How to Evaluate Service Quality Improvement Options
The Inadvertent Consequences of Automation Technology
Investment in automation technology has been increasing rapidly. Businesses have achieved different levels of success in customer responsiveness and productivity improvement. In many cases, the focus is on cost reduction. As a result, inadvertent consequences impact customer satisfaction, churn, as well as the company brand. Sound automation technology investments require… [More]
What is Your Return on Digital Transformation?
How to Measure the Impacts of Change
Understand the Costs of Your Services
Cost of service provisioning impacts the bottom-line. The types of service a business offers as a revenue stream or as customer support bear a cost that needs to be monitored closely. Without a sound understanding of the costs associated with these services, it is difficult for the business to assess… [More]
Who Owns the Results After Project Completion?
To maximize business results, call Connie at 604-790-1220 or email us today!