Fact-based decision-making is one of the many approaches to decision-making. Having the data doesn’t help to make sound decisions unless you do 5 things.
Archives for August 2015
How to Overcome Change Resistance
How frequent do you hear the following in your conversation about change? Customer support doesn’t have access to the system The gatekeeper checks the form before it is handed over for date entry It is not the responsibility of returns processing to speak with customers Marketing needs to approve the… [More]
Readiness for Change
How receptive is your company to change? The readiness for change has a bearing on who you need to champion change and the effort that would be required. The Readiness for Change grid illustrates the differences. When the change resistance is high, a conservative change mindset would lead to cautious… [More]
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