3 Tips on Storytelling for KPIs
With performance monitoring, you track results and analyze them to evaluate whether performance is up to par. The analysis provides insight on what action is necessary to correct course. The choice of action depends on many factors. This is where storytelling about the KPI would provide context for decision makers… [More]
Does Your KPI Convey a Message?
How Well Does Organizational Restructuring Boost Performance?
An organizational restructuring is an option many companies initiate when faced with lack-lustre performance. The thinking is that by reorganizing the reporting structure, it would bring renewed energy, eliminate redundancies, and better align work teams. The initiative draws attention throughout the organization but often brings marginal performance improvement. There are… [More]
How to Ensure Your Data will Become Business Assets
The Inadvertent Consequences of Automation Technology
Investment in automation technology has been increasing rapidly. Businesses have achieved different levels of success in customer responsiveness and productivity improvement. In many cases, the focus is on cost reduction. As a result, inadvertent consequences impact customer satisfaction, churn, as well as the company brand. Sound automation technology investments require… [More]
Why Line-of-sight Matters
Do Your Teams Understand the Ripple Effects of Their Work?
An efficient operation requires seamless orchestration of activities across the business. The seamless orchestration of activities is a challenge for many businesses due to the organization structure and culture. As a result, unintentional negative ripple effects perpetuate across work teams. There are three ways to help employees become more cognizant… [More]
Value of Data
How to Improve Receptiveness to Data Governance
Data governance is an important building block to enable a business use data confidently for decision-making. Despite its importance, many consider data governance an extra layer of policies. This leads to lukewarm reception and haphazard adoption, impacting data quality. Ultimately, the business won’t be able to fully benefit. To improve… [More]
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