Why Line-of-sight Matters

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Line-of-sight is the correlation between roles and responsibilities of two areas. Line-of-sight could be between functional groups, work teams within a department, or business units.

Interdependencies between work groups and teams are inevitable in an organization. So it is advantageous to understand their correlation well.

For example, accuracy of an order is crucial to your ability to fulfil the order. A careless mistake in the order quantity impacts the customer, billing, the warehouse, shipping partner, and customer support.

When the line-of-sight is clear to all the players involved, there is a conscious awareness of the significance of their roles. This awareness helps to enhance personal commitment and reinforce accountability.

As leaders, you need to be more explicit about line-of-sight because it impacts your business.

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