Problems with Measuring Action
Who Cares about the Net Promoter Score
How to Measure Process, Technology and People Alignment?
How to Create a Culture of Conscious Accountability
Is Control a Pre-requisite for Accountability?
Individual vs Team Performance
Framework for Performance Measurement
Performance measurement is a critical tool for guiding strategy execution, decision making, and operational improvement. Every business does track financial results on a regular basis. There is no doubt financial health is important but performance in other aspects of the business is just as crucial. In fact, operational and customer… [More]
Can Your Measures Answer the ‘So what’ Question?
Getting Unstuck from Your KPIs
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