Companies use KPIs to monitor performance. As no one likes to have their performance put under a microscope, KPIs are generally not well received.
However, managers need KPIs to determine where the business is at and take decisive actions to make improvement. So it is important to build trust in the KPI process.
The best way to build trust in the KPI process involves 2 things:
- You need to show that you’re using KPIs to make improvement – this means discipline with reviewing the results and taking action to improve performance. When your team experiences the process, they will in fact, take pride in being part of the improvement effort.
- You need to show that people aren’t penalized when performance is not up to par – this means empathy. You listen, strive to understand cause and work with them to overcome problems. This removes fear.
Getting employees to build trust in the KPI process requires you to walk the talk. By demonstrating that KPIs are for improving the status quo, your team is comfortable in speaking up about poor results. That’s the key to have open communication and collaboration to improve results.